Here at TSW Las Vegas, there was quite a bit of buzz generated yesterday by the keynotes. I have to say, after JB Wood and Todd Hewlin got done laying out the basic principles of Consumption Economic in the opening keynote (already available for on demand viewing at www.tsia.com) there appeared to widespread looks of consternation in the audience.
So you can imagine the looks of relief that emerged when Thomas Lah followed up with lots of specific guidance on how services executives can “Defend and Protect” their current businesses even as they transform them to adapt to the new rules of tech.
One of the tactics he highlighted for PS businesses has become a virtual holy grail: the use of repeatable solutions or packages. And on that topic Mark Kayserman from Alcatel-Lucent and I conducted a “workout session” yesterday at TSW. These are interactive sessions that begin with content that the facilitators put on the table, but then focus largely on the issues the audience wants to explore, both with the facilitators and with each other.
In this session, Mark talked about his experience building repeatable solutions or “PS Assets” at Alcatel-Lucent. It was clear from the session that PS managers understand the value of PS Assets and that many of them are running this ”Defend and Protect” play already. However, adoption is still low. So based on this experience and data that we have from our various sources, I’d say that most PS businesses need to step up their move to repeatable, packaged solutions. Luckily, we have lots of content on this topic and others related to services engineering available right now for TSIA members. Go here for a compendium.
And see you today for the last day of this great conference!!!
Tags: IP Assets, PS Assets, Services Engineering
